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CivicSpot

Citizen Reporting Software for Cities (Potholes, Graffiti, Streetlights)

Collect civic issues like potholes, graffiti or broken streetlights on a map.

Try the demo

Our city needs a platform where citizens can report potholes and broken streetlights.

I'll set up an Issue Reporter map with categories for potholes, broken streetlights, graffiti, and illegal dumping. Citizens report issues, your team manages them on a dashboard.

Take your time exploring your map. Your contributions stay private until activation.

See it in action

From data collection to insights

A demo issue map of a municipality with sample reports: see what residents report and how the municipality answers in public.

Every report in the municipality on one map

Residents report holes in the paving, dark street lights, dumped waste and broken benches. Everyone sees what has been reported and what the municipality is working on.

Open the map
Every report in the municipality on one map

Take a photo, the AI suggests category and text

A resident photographs bulky waste dumped next to the bins. The AI suggests a category and a short description, and the resident checks everything and sends the report.

Start a photo report
Take a photo, the AI suggests category and text

From a hole in the paving to relaid bricks

The public space team checks the spot, sets a cone and passes the report to the paving crew. The municipality answers in public, and the status is visible to everyone.

View the report
From a hole in the paving to relaid bricks

All reports in one inbox

The public space team filters by category and status and passes each report to the responsible crew.

No account needed.

All reports in one inbox

See every step of a report

Open the report in the dashboard and look at its status, the public answers and the whole history, just as the public space team sees it.

No account needed.

See every step of a report
  • 1M+ reports since 2011
  • Open Source
  • Open311 GeoReport v2
  • EU-hosted

What is a civic report platform?

Citizen issue reporting software lets residents flag infrastructure problems directly on a map. The most common urban issues, potholes, broken streetlights, illegal dumping, graffiti, damaged playground equipment, are submitted with a few taps, including a photo and GPS location. Cities like Munich, Bonn, and Duisburg already use this approach to manage thousands of reports per month.

Each submission goes straight to the management dashboard. City staff review each report there, assign it to a colleague (Pro plan), update the status, and can communicate with reporters. Residents see when their report moves from "received" to "in progress" to "resolved". The full lifecycle stays transparent and on record.

CivicSpot follows the Open311 GeoReport v2 standard, the same API used by cities from Chicago to Cologne. It connects to existing back-office systems without custom development. AI-powered photo analysis detects hazard levels and privacy issues (faces, license plates) automatically. All data is exportable via API, no vendor lock-in. Beyond municipalities, the platform is also used by housing companies, universities, and facility managers.

Status Tracking
Citizens see whether their report is pending, in progress, or resolved. Transparent from submission to fix.
Status and Public Replies
Staff update each report's status in the dashboard and reply publicly. Citizens follow the progress on the map.
Open311 API
Full Open311 compliance. Connects to existing back-office systems, SAP, and third-party integrations without custom development.
AI Photo Analysis
Uploaded photos are scanned automatically for hazard level and privacy (faces, license plates). Flags high-priority cases immediately.

Who is this for?

For municipalities

Manage pothole reports, streetlight outages, and graffiti complaints. Set statuses and reply publicly from one dashboard.

For public utilities

Track infrastructure damage reports across water, electricity, and waste management. Integrate via Open311 API.

For civic initiatives

Community groups collect neighbourhood issues and present them to the city council with data and photos.

Categories included

These categories come with the template. After setup you can rename, add or remove them in your dashboard.

  • Road damage
  • Streetlight
  • Green space
  • Cleanliness
  • Playground
  • Vandalism

Set up your Issue Reporter

Describe in one sentence what it is about. Then your map, categories and statuses are ready, and you can change everything.

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Frequently asked questions

What is a civic issue reporter?
A civic issue reporter (also called a "Mängelmelder" in German-speaking countries) is a platform where citizens report infrastructure problems like potholes, broken street lights, graffiti, and illegal dumping. City staff manage reports through a dashboard.
How are reports processed after submission?
Reports appear on the map instantly. City staff review them in the management dashboard, assign them to colleagues (Pro plan), update the status, and can communicate with reporters. The full lifecycle is tracked from submission to resolution.
Can I customize the categories?
Yes. You can rename, add, or remove categories at any time from the dashboard.
What happens to the collected data?
Your data is stored on EU infrastructure and belongs to you. You can export it at any time via the dashboard or the Open311 API.
Can I use my own domain?
Yes. Custom domains via CNAME are available on the Pro plan and above.