Citizen Reporting Software for Cities (Potholes, Graffiti, Streetlights)
Collect civic issues like potholes, graffiti or broken streetlights on a map.
Describe your project and we'll create a custom map for you.
What is CivicReport?
Citizen issue reporting software lets residents flag infrastructure problems directly on a map. The most common urban issues, potholes, broken streetlights, illegal dumping, graffiti, damaged playground equipment, are submitted with a few taps, including a photo and GPS location. Cities like Munich, Bonn, and Duisburg already use this approach to manage thousands of reports per month.
Each submission goes straight to the management dashboard. City staff assign reports to departments, update statuses, and track resolution times. Residents see when their report moves from "received" to "in progress" to "resolved". The full lifecycle stays transparent and on record.
CivicSpot follows the Open311 GeoReport v2 standard, the same API used by cities from Chicago to Cologne. It connects to existing back-office systems without custom development. AI-powered photo analysis detects hazard levels and privacy issues (faces, license plates) automatically. All data is exportable via API, no vendor lock-in. Beyond municipalities, the platform is also used by housing companies, universities, and facility managers.
Who is this for?
Communities
Resident groups, school parents, neighbourhood initiatives collecting local data.
Organizations
NGOs, nonprofits, and research teams running participatory mapping projects.
Municipalities
City administrations and public agencies managing citizen reports at scale.
Use Cases
For municipalities
Manage pothole reports, streetlight outages, and graffiti complaints. Route issues to the right department automatically.
For public utilities
Track infrastructure damage reports across water, electricity, and waste management. Integrate via Open311 API.
For civic initiatives
Community groups collect neighbourhood issues and present them to the city council with data and photos.
Categories included
Common issues reported include road damage, broken streetlights, illegal dumping, graffiti, and more. Each category can be customized from your dashboard after setup.
What you get
Status Tracking
Citizens see whether their report is pending, in progress, or resolved. Transparent from submission to fix.
Department Routing
Reports are routed to the right city department automatically based on category. No manual re-assignment.
Open311 API
Full Open311 compliance. Connects to existing back-office systems, SAP, and third-party integrations without custom development.
AI Photo Analysis
Uploaded photos are scanned automatically for hazard level and privacy (faces, license plates). Flags high-priority cases immediately.
See it in action
From data collection to insights
Contributors pin issues with photos and location. Markers cluster automatically and color-code by category.
Reports on an interactive map
Contributors pin issues with photos and location. Markers cluster automatically and color-code by category.
Everything in one dashboard
Track KPIs, manage reports, assign teams. AI analyzes photos for hazards and sentiment automatically.
All reports at a glance
Search, filter, and sort all incoming reports. Assign departments, update statuses, and keep track of every issue from submission to resolution.
AI-powered processing
Photos are analyzed automatically: category detection, hazard scoring, sentiment analysis. Save hours of manual triage.
Street-level detail
Zoom into individual reports with precise locations. Each marker tells the full story with photos, status, and timeline.
Start your CivicReport
Describe your project and our AI will configure the perfect workspace for you.